Warranty and Returns

The TECHKEYS.RU team will assist you in processing product returns and guide you regarding the warranty periods.

If you discover any defects in the product after receiving it, please notify us. We will promptly respond in accordance with the provisions of the Civil Code of the Russian Federation.

How to Report a Product Malfunction?

• Send an email to the address provided on the TECHKEYS.RU website.
• In your email, include the full name (or company name) of the buyer, the order number and date, the payment date, and the delivery date, as well as a description of the identified defects along with the date and circumstances of their discovery.
• Attach photos of any external defects or damages, if available.

Our managers will advise you on the next steps. We will attempt to repair the defect or malfunction. If this is not possible, we will discuss a product replacement in accordance with the terms of the agreement.

You can return the product at the pickup point listed on our website or hand it over to a TECHKEYS.RU courier at a location convenient for you. To arrange a replacement, please call our managers to submit a request.

If we are unable to resolve the issue within the specified timeframe, we will collect the defective product and refund your payment. The funds will be credited to your account within seven business days.

The standard manufacturer’s warranty typically does not exceed one year. To maintain the functionality of costly equipment and save on repair costs, consider purchasing an extended warranty from TECHKEYS.RU. Specifically for our customers, the manufacturer offers a warranty of up to three years. For more information about this service, please call our managers or refer to the "Warranty Extension" section.